Real-time Updates: Always See the Latest Planning and Job Sheet Status

Your planning is correct, but your field worker does not know it yet. A change in the planning board only reaches your field service team once you call them to let them know. With real-time updates, every change to job sheets and planning is instantly visible in both the office module and your field service app. No more duplicate phone calls and no more waiting for confirmations.

What are real-time updates?

Real-time updates mean that any change to the planning or a job sheet becomes visible immediately to everyone who needs it, without delay. This real-time synchronisation works both ways: changes made in the office are instantly visible to your field service team in the app, and updates from the field appear immediately in the office.

Benefits of real-time updatess

You schedule a job sheet and your field worker sees it instantly on their phone. There is no need to wait or call to check whether the update has arrived.
You no longer have to call after every change. Everyone automatically sees the latest planning and job sheet status, saving the time that would otherwise be spent making phone calls and chasing confirmations.
With a single click, you can send a message to your customer whenever you create or change an appointment, so your customer knows exactly when the engineer will arrive.
Meanwhile, your entire team works with the same up-to-date information, without relying on separate messages or phone calls.

Everything stays synchronised, even without an internet connection

Is your field service team temporarily working without coverage? No problem. As soon as the connection returns, the app automatically synchronises all job sheets and planning changes. This means you never miss an update, even after a full day without internet access on site.

How does it work?

You create and schedule job sheets as you normally would. As soon as you make a change, Simple-Simon automatically sends it to everyone involved: your field service team sees the update instantly in the app, and your customer automatically receives an update if you have enabled customer notifications.

FAQ: Veelgestelde vragen

What are real-time updates in Simple-Simon?

Real-time updates mean that every change to your planning or job sheets is instantly visible to your entire team, without needing to refresh the screen or make phone calls.

Does real-time synchronisation also work offline?

Yes. If your field service team is working without an internet connection, the app automatically synchronises as soon as connectivity returns. This means you never miss an update.

Do my customers also receive real-time updates?

Yes, if you enable this feature. Your customer automatically receives a message whenever an appointment is created or changed, so they know exactly when the engineer will arrive.

How much time can I save with real-time updates?

Simple-Simon customers report a significant reduction in the number of phone calls between the office and the field service team, because everyone automatically works with the same up-to-date information.

Does this also work with my accounting software?

Yes. Simple-Simon integrates with more than 80 accounting and ERP systems, ensuring that data is updated in real time there as well.

Try it now!

Want to experience how real-time updates can improve your workflow? Request a free trial or demo today. Discover the benefits of Simple-Simon and boost your team’s efficiency!

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