You schedule a maintenance visit and your technician drives to the customer. But the customer is not at home. You call to ask when it would suit them better. Then you call again. And again. That can take more time each day than the job itself.
With Simple-Simon’s customer communication software, you automatically send appointment confirmations, reminders and updates by SMS or email. Your customer knows when the technician is coming, can confirm or reschedule the appointment, and receives a notification when the technician is on the way. At a glance, you can see who has responded and who has not.
You decide which messages to enable and which to leave off. For each job sheet type, customer or situation, you can choose what gets sent. These are the five message types you can use:
Your customer receives a message as soon as you schedule an appointment, with a link they can use to confirm or decline it in one click. You do not need to call. A customer who has confirmed the appointment is more likely to be ready when your technician arrives. That means fewer no-shows, fewer wasted trips and less time spent driving to a closed door.
You choose the channel yourself. SMS messages are usually read quickly, while emails can remain unopened for hours or even days. For time-sensitive updates, such as an estimated arrival time or a reminder on the day itself, SMS is often the better choice. For confirmations your customer may want to keep or forward, email is more convenient.
In both cases, the message includes a link so your customer can confirm the appointment, change the time or view the job sheet directly.
Your messages look like they come from your company, not from your software. Add your own logo and customise the wording of each message to match your tone of voice, so your customer immediately knows who the message is from.
You also decide where your customer is taken after confirming an appointment. You can redirect them to your own landing page, such as a thank-you page or contact page. That way, you can use that moment of attention for something useful instead of leaving the customer on an empty confirmation screen.
You can personalise each message with customer details, work addresses and information from the job sheet app. This means every customer receives a message that matches their specific situation.
For each job sheet type, you decide which messages are sent. An installation job requires different communication from a repair or maintenance visit. You set up the message flow once, and Simple-Simon takes care of the rest.
For arrival times, you can set a flexible time window. If you enter a window from 9:00 to 11:00, your customer receives that as the expected arrival time, without tying your technician to an exact time.
From the digital planning board, you can immediately see the status of every appointment confirmation you have sent. There is no need to search through emails or ask a colleague whether the customer has replied. Everything is visible on one screen:
You can filter by pending confirmations and only follow up with customers who actually need attention, instead of calling everyone. That can save you several phone calls every day.
If a customer changes or declines an appointment, you see it straight away and can update the schedule. Your technician receives the updated job sheet directly on their phone, without the need for a phone call.
From scheduled appointment to confirmed customer in four steps:
Want to see how Simple-Simon can improve your customer communication? Try Simple-Simon free for 14 days with our free trial. Or speak with one of our industry experts during a live demo and discover all the possibilities for smarter customer communication.
Book a live demo Contact Sales
Ready to take your customer communication to the next level? Try Simple-Simon free for 14 days! Or book a live demo with one of Simon’s industry experts. Explore all the ins and outs of customer communication. Together, we’ll make your customer contact even better!
Complete for €30 per month, per user
“Our company has been using this app for a very long time, and now with the new 3.0 version, it works even better. Thanks a lot!”
Aktie Totaalinstallateurs B.V.
