You schedule a maintenance visit and your engineer heads to the customer. But the customer is not at home. You call to ask when it would suit them better. Then you call again. And again. Before you know it, customer communication takes more time than the job itself.
With Simple-Simon’s customer communication software, you automatically send appointment confirmations, reminders and updates via SMS or email. Your customer knows exactly when the engineer is coming, can confirm or reschedule the appointment, and receives a notification as soon as the engineer is on the wa
As you may know, our team works hard to continuously improve and optimise our software. A major focus is improving communication with your customers. This allows you to send more information to your customers and makes interaction easier and more effective.
You decide which messages to enable and which to disable. Per job sheet type, customer or situation, you configure exactly what should be sent. These are the five message types you can use:
Your customer receives a message as soon as you schedule an appointment. The message contains a link allowing them to confirm or decline the appointment with a single click. No phone calls are needed to get confirmation.
You can send confirmations via SMS or email. SMS has a significantly higher open rate than email: most people read a text message within minutes, while emails can remain unread for hours or even days. For time-sensitive appointments, SMS is therefore often the stronger option.
You decide which messages are sent for each type of job sheet. An installation requires different communication from a repair or maintenance visit. You configure your communication flows once and Simple-Simon takes care of the rest.
You can personalise every message with customer details, addresses and job sheet information. This ensures every customer receives communication that matches their situation and your company’s tone of voice.
For arrival times, you can set a configurable time window. For example, if you specify an arrival window between 09:00 and 11:00, your customer receives this as the expected arrival time without forcing your engineer into an exact appointment time.
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An SMS message is typically read within three minutes. An email can remain unread for hours or even days. For messages where timing matters, such as arrival notifications or same-day reminders, SMS is often the more reliable choice.
That doesn’t mean email has no place. For confirmations customers want to save or forward, email can be more convenient. Simple-Simon supports both channels, allowing you to choose the best option for each situation.
SMS messages can also include links, allowing customers to take action immediately: confirm an appointment, request a new time slot or view the job sheet. Everything with a single click, without making a phone call.
From the planning board, you can immediately see the status of all sent confirmations. No need to search through emails or ask colleagues whether a customer has responded. Everything is visible on one screen.
You can filter open confirmations and quickly see which customers have not yet responded. This means you only need to call customers who genuinely require follow-up instead of contacting everyone. That can save several phone calls every day.
If a customer changes or declines an appointment, you see this immediately and adjust the planning accordingly. Your engineer instantly receives the updated job sheet on their phone, without the need for additional calls.
Simple-Simon’s customer communication module is designed for SMEs with field service teams that schedule appointments with customers every day. The module is used by installers, HVAC engineers, plumbers, electricians, security companies, maintenance businesses and many other service companies.
Do you work with recurring maintenance contracts? Then automated customer communication becomes even more valuable. Appointment confirmations are sent automatically and outstanding responses can be managed directly from the planning board, without manual calls.
Do you work with subcontractors or freelance engineers? They also receive the latest customer planning status directly through the app, preventing surprises on site.
In four simple steps, you go from a planned appointment to a confirmed customer:
Customer communication software is a tool that automatically sends messages to customers about their appointments, including confirmations, reminders, on-the-way notifications and updates when plans change. There is no need to manually call or email customers. Messages are sent automatically at exactly the right moment via SMS or email.
With Simple-Simon, you can send five types of messages automatically: an appointment confirmation, a reminder before the appointment, a notification when plans change, an on-the-way notification and a start notification when work begins. You choose exactly which messages to enable.
Both. You decide which channel to use for each message type. SMS has a higher and faster read rate than email, making it ideal for time-sensitive notifications such as arrival times. Email is often more suitable for confirmations customers want to keep.
Yes. In the planning board, you can instantly see the status of every appointment: confirmed (green), no response (question mark) or declined (red). You can filter outstanding responses and only follow up with customers who require action.
Yes. You can personalise every message with customer details, addresses and job sheet information. Different communication flows can be configured for different job sheet types, ensuring communication always matches the customer’s situation.
Ready to take your customer communication to the next level? Try Simple-Simon free for 14 days! Or book a live demo with one of Simon’s industry experts. Explore all the ins and outs of customer communication. Together, we’ll make your customer contact even better!
Complete for €30 per month, per user
“Our company has been using this app for a very long time, and now with the new 3.0 version, it works even better. Thanks a lot!”
Aktie Totaalinstallateurs B.V.
