Simple-Simon helps you communicate more efficiently with your customers. In today’s digital world, strong customer communication is essential for success. With our improved tools, it’s now even easier to stay connected. Discover how to get the most out of customer communication!
As you may know, our team is continuously working to improve and optimize our software—with a strong focus on enhancing customer communication. You can now send more detailed information to your customers, simplifying and strengthening interactions.
asily send messages when creating or changing appointments. This feature keeps your customers informed, so they always know what to expect.
As a Simple-Simon user, you have full control over the messages you send. Choose which types of messages to activate or disable. You can send the following:
New appointment
Appointment reminder
Appointment change
Technician on the way
Job started
With our new feature, customers can confirm or decline appointments. No more surprises like unanswered doors! You can send confirmations via SMS or email. SMS is a reliable communication method, ensuring your message reaches its destination.
You’ll see the appointment status directly on the planning board. Confirmed? It turns dark green. No response? A question mark appears. Declined? The appointment turns red.
From the office dashboard, you can track appointment confirmations and view key details. Avoid missed appointments by proactively notifying customers via SMS or email, including an expected arrival time. You can also set a customizable time window for arrivals.
Additionally, you can configure different message groups. For example, communication can differ between installation and repair work orders. All message content—including job and address details—can be personalized to align with your customers’ preferences.
Read more Read lessReady to take your customer communication to the next level? Try Simple-Simon free for 14 days! Or book a live demo with one of Simon’s industry experts. Explore all the ins and outs of customer communication. Together, we’ll make your customer contact even better!
Complete for €27,50 per month, per user
“Our company has been using this app for a very long time, and now with the new 3.0 version, it works even better. Thanks a lot!”
Aktie Totaalinstallateurs B.V.
