Reporting service issues like a PRO

With the Customer Portal PRO module, you give your customers the ability to easily report faults and service requests online. Thanks to smart questionnaires, automatic ticket creation, and direct linking to the correct asset, every report is fully and clearly recorded. This creates a seamless process from report to job sheet/work order and execution.

Full insight into every ticket and asset

With the Customer Portal PRO, you always give your customers full insight. Customers have direct access to all relevant information per object/asset (reports, job sheets/work orders, attachments, and history). Everything is automatically linked. This allows you to track the progress of service requests in real-time, and your customer has the complete overview at their fingertips. No more searching, no more calling: just smarter and more efficient work with maximum transparency.

Direct support with attachments

Make it easy for your customers to clarify their reports. They can directly add photos, videos, or documents to their ticket. This gives your engineer/technician an immediate and complete picture of the situation, allowing them to prepare optimally. This ensures that fewer questions are needed and the solution is often successful on the first visit.

 

Instantly the correct report, complete and error-free

Your customers always report service issues in the most efficient way.

Are you using assets? If so, they simply scan or search for the correct asset for a direct link. If not, your customer can immediately start a general report. Thanks to the smart questionnaires, they always fill in all the necessary information completely and structured. Does the customer prefer to email? They can. Simple-Simon immediately reads the support email and converts it into a draft job sheet/work order.

The result: reports are faster, more efficient, and error-free, and every ticket is immediately ready for processing.

Featured functions of customer portal PRO

1. Asset Scanning & Full History 2. Smart questionnaires 3. Conversion to job sheets 4. Direct processing of support emails

With the Customer Portal PRO, customers can optionally scan or search for an asset and directly link it to relevant information: previous reports, job sheets/work orders, attachments, and maintenance history. This means customers always have the full overview of their assets at their fingertips, can create reports efficiently, and contribute to a faster, smarter, and error-free service process.

Guide customers step-by-step with smart questionnaires, ensuring that every report is submitted completely and clearly. By capturing the correct information immediately, errors and follow-up queries are reduced, and a ticket is created that is instantly ready for processing. This makes the service process faster, more efficient, and provides full transparency for the customer.

Reports that customers create in the Customer Portal PRO are automatically converted into job sheets/work orders, fully linked to the correct asset. This ensures seamless follow-up of service requests, prevents duplication of work and delays, and keeps the information consistently complete and clearly organised for both customers and engineers/technicians.

Customers simply send their report to your company’s familiar support or helpdesk address. Simple-Simon recognises these emails and automatically converts them into complete job sheets/work orders, and can even schedule them directly. This ensures every report is handled immediately, no request goes unnoticed, and you save valuable time on administration.

Benefits at a glance

  • Efficiency: Fast and error-free reporting thanks to smart questionnaires and automatic ticket creation.
  • Transparency: Customers always have insight into status, asset history, and attachments.
  • Flexibility: Job sheets/Work orders can be executed online and offline by engineers/technicians or subcontractors.
  • Control: Secure access and full control over who can view which job sheets/work orders and forms.
  • Collaboration: Subcontractors and internal teams work efficiently together within one clear portal.

Curious?

Are you keen to see how Simple-Simon and our PRO modules can make your field service even more efficient? Don’t wait any longer and book a demo today to experience the benefits.

An existing customer? Please contact us, and we will show you why our PRO modules are the next step in gaining control over your field service operations.

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