FieldBuddy vs Simple-Simon: field service management software compared (2025)

With field service management software helping companies achieve a 31% higher customer satisfaction rate, it’s no wonder that many service companies are now considering or already using these tools to run their operations more efficiently and deliver better customer service.

But it can be hard to figure out the differences between the wide range of solutions available in the crowded market. Whether you’re considering field service management software for the first time or thinking about switching providers, this guide compares two popular options to help you decide which is the best fit for your business.

What is FieldBuddy?

FieldBuddy is a field service management tool, built on Salesforce, that covers the full service lifecycle, from appointment scheduling and technician dispatching to invoicing. It includes a mobile app for field staff and a desktop app for the back office, and supports automated workflows and alerts.

Companies can also set up a portal for customers to create service requests, track appointments, and access previous jobs and invoices. With its broad set of features and integrations with Salesforce apps for ERP and CRM, FieldBuddy is suited to organisations who want a highly configurable platform, especially if they already use Salesforce.

What is Simple-Simon?

Simple-Simon is a field service management solution that helps companies plan, monitor, analyse, and manage their field operations. Its web-based platform and mobile app combine real-time data with analytics, automation, and reporting capabilities to offer an all-in-one solution to managing field services.

The highly rated mobile app allows field staff to instantly access their schedules, update job statuses, log time and materials, take photos, and capture digital signatures, with offline access for areas without mobile coverage. 

Simple-Simon goes above and beyond a standard field service management software, offering valuable features like GPS-enabled time tracking, real-time planning, inventory and asset management, employee certification tracker, customisable dashboards, and the list goes on. 

The platform integrates with more than 80 ERP, accounting, and IT systems, and can develop new integrations where pre-built ones are not already available. The software is designed for fast setup and onboarding, making it easy and cost-effective for service companies to get started with managing their field operations more efficiently. 

As one Google review user says: “We’ve been working with Simple Simon for a full year now I think, and we’re extremely satisfied. Besides the platform being incredibly user-friendly and easy to use, we also appreciate the support team. If you submit a ticket with a question, you always get a quick response, and to this day, there’s always been a solution. It’s fantastic!”. Note: this review was translated from Dutch.

Implementation and setup

Field teams need tools that work straight away, without months of setup, training, or IT involvement. Simple-Simon is designed for rapid onboarding, and can be up and running within days of starting the subscription.

Dashboards, forms, and fields can be easily customised to simplify the interface and make it even easier to use for both office and field staff to focus on what matters for their jobs. Pre-built integrations also speed up the implementation process, allowing companies to quickly connect and sync data between Simple-Simon and their accounting, ERP, and other systems.

FieldBuddy also offers a highly configurable platform, but typically requires more time and expertise to set up, especially without in-house Salesforce experts.

Customer Ratings

Simple-Simon has one of the most highly-rated mobile apps, on both the App Store (4.8/5) and Google Play (4.6/5), with over 440 reviews. This shows users are happy with how it works and find it easy to use, which we’ll cover more in the next section. FieldBuddy has significantly less reviews (less than 20) with a rating of 3.7/5 on the App Store and 3.9/5 on Google Play.

One happy customer shared their satisfaction with Simple-Simon’s platform and app in a Google Maps review:

“It’s incredibly easy and comprehensive. It doesn’t crash and offers many more features than other similar apps. The staff are also very friendly and take the time to explain everything to ensure a smooth transition to using the app.” Note: this review was translated from Dutch.

Ease of use

If field service software and particularly mobile apps are not easy to use, then your employees simply won’t use them properly or to their full advantage. As one Reddit user summed it up: “The app needs to be super easy, so the field tech can focus on their tasks (where they are good at)!”.

For this reason, user-friendliness is at the heart of Simple-Simon’s platform and app. With customisable dashboards based on the features technicians actually need, they can quickly check schedules, log time and materials, complete forms, send updates, capture digital signatures…basically everything they need to do their jobs well and keep customers happy.

Even in areas with limited mobile coverage, the offline mode ensures work can continue without interruption. FieldBuddy also provides a user-friendly web interface and app, giving both office and field staff the features they need at their fingertips.

Pricing plans

Busy service companies often need to add more staff—temporarily or permanently—within a short space of time to keep up with customer demands. But on the flip side, you don’t want to pay extra for 9+ months of the year just because you expect to grow your team in Q4. That’s why flexible pricing structures are very important when looking at field service management software options.

Simple-Simon understands this need for flexibility, offering a pay-as-you-go monthly subscription of €27.50 per user per month, with no hidden costs. Licences can be shared between team members, and with no annual contract, companies can easily scale their subscription up or down whenever needed.

FieldBuddy provides more fixed pricing structures, offering three core plans with prices per user per month ranging from the Starter plan at €39 to the Professional plan at €69 and the Enterprise plan at €89.

Integrations

Simple-Simon easily integrates with 80+ ERP, accounting, and other IT systems—making it easy to sync jobs and invoicing data without the need to change all existing processes, your tech stack, or rely on custom development by IT teams. This means users of Simple-Simon can focus on field service management, while knowing that other teams can also access field operations data in real time for invoicing and related tasks.

The integrations include everything from enterprise systems like SAP, Business Central and AFAS, to accounting software such as Sage, QuickBooks, and Xero. If the system you use doesn’t have a pre-built integration, Simple-Simon’s team can quickly develop one.

Happy Simple-Simon customer Milan Navis of PMT Aviation explains how these integrations make processes like invoicing much more efficient: “Thanks to Simple-Simon and its integration with Exact Online, we can now invoice fast on a weekly basis. Work orders are forwarded directly from Simple-Simon to Exact Online and automatically connected, which allows us to invoice more efficiently.”

FieldBuddy is built on Salesforce so it can be integrated with any of the thousands of apps on the Salesforce AppExchange. However, as it is positioned as a full service solution, it may require changes to existing processes and to the applications used by field operations and other teams.

FieldBuddy or Simple-Simon: which is the best choice for your business? 

If your priority is a cost-effective, easy-to-implement solution that provides advanced tools to manage your field operations efficiently and integrates with your existing systems, then Simple-Simon is likely the better fit. 

Simple-Simon is designed for rapid setup (without complex configurations), can be customised to your company’s needs, offers flexible pricing plans and delivers excellent, responsive customer support. Its mobile app is among the highest-rated field service apps, with field technicians finding it quick and straightforward to use.

FieldBuddy, on the other hand, is suited to service companies that want a field service solution built on Salesforce and are prepared to invest more time and resources upfront to configure the system to their requirements. It’s more expensive than many alternatives, with prices starting at €39 per user per month for the basic plan.

Why hundreds of service companies opt for Simple-Simon as a FieldBuddy alternative

If you need field service management software that’s simple to set up, easy for teams to use, and built to make your day-to-day operations more efficient, Simple-Simon is a great choice. It provides a range of useful features for both office and field teams, from GPS-enabled tracking to asset management to custom dashboards and reports.  

It’s no surprise that it’s already the preferred solution by hundreds of service companies, including coffee machine suppliers, security companies, and solar panel installers. The pay-as-you-go monthly subscription option is perfect for companies that don’t want to commit to large annual payments, and need to adjust their plan for busy seasons or as they grow their field teams. Plus, every customer gets the same level of friendly, responsive support, regardless of their plan or company size. 

Curious to see how it works in practice? You can book a live demo to explore how service companies are using Simple-Simon to save time and cut down on repetitive admin.

The information in this article is based on publicly available details at the time of writing (August 2025). Vendors may update their offerings, so we recommend checking the provider’s official website for the latest information.