Contimeta is an international total supplier of packaging machines and fastening technology, operating in the Netherlands, Belgium, and Germany. The company not only supplies machines and consumables but also provides comprehensive services, including installation, maintenance, consultancy, and technical support.
Kees Meeus, Controller at Contimeta, is responsible for financial administration and automation. As the company grew, the limitations of their old system became painfully clear:
“Our field service team works independently from home across the Netherlands. Managing that group with loose notes, Excel sheets, and phone calls became chaotic. We urgently needed a more professional system.”
That all changed with Simple-Simon. Engineers now use tablets with the Simple-Simon app to record their work directly on-site. The data is then visible to the back office within seconds:
“Job sheets are now available instantly, without engineers having to come into the office first. This saves a huge amount of time and prevents errors.”
Follow-up on job sheets now happens much faster, parts are ordered more quickly, and customers benefit from improved service.
Previously, communication with engineers took place via phone, email, or WhatsApp, which often caused confusion and delays. With Simple-Simon, each engineer can now see their daily schedule and instructions directly on their tablet:
“The engineer no longer needs to search through emails or wait for phone calls. Everything is clearly organised in the app. It brings much more peace of mind and clarity.”
✅ All job sheets available in one central location
✅ Efficient processing for the back office
✅ Clear daily schedule for engineers, including instructions
✅ Fewer errors, faster follow-up, and higher customer satisfaction
