5 Field Service Time Tracking Mistakes That Are Costing Your Business Money

(and how to avoid them)

As a planner, manager, or owner of a field service company, you know that efficiency is crucial. A smooth workflow is key to higher profit margins and satisfied customers. Yet, field service administration often remains an unnecessary cost. Accurate time tracking is essential, but mistakes are easily made. This not only costs your business valuable time but can also lead to thousands of pounds in lost revenue each year. In this blog, we’ll discuss the 5 most common time tracking mistakes for technicians and show you how Simple-Simon helps you avoid them.

1. Forgetting to Track Travel and Waiting Time  

Every minute counts. Yet, technicians’ travel and waiting times are often overlooked in the daily hustle. Waiting for a locked gate or for materials to arrive? This time is frequently not tracked correctly. The result? Your business misses out on revenue. Every unpaid minute adds up, which can lead to significant annual losses for your company.

2. Manual Time Tracking on Paper Job Sheets  

A paper job sheet is prone to smudges, tears, and illegible handwriting. Important information, such as hours worked or materials used, can get lost. This not only leads to frustration but also to disagreements with customers and incorrect invoices. Manual, paper-based admin also makes you look less professional!

3. Time-Consuming Manual Data Entry  

At the end of the day, hours from paper job sheets must be manually entered into admin or invoicing software. This is a time-consuming and error-prone task. One wrong number, and the invoice is incorrect. This manual data entry can cost your business a lot of money because you can’t focus on what truly matters in the field.

4. Incorrectly Tracking Unexpected Hours  

Something unexpected can always happen during a job. A repair takes longer than planned, or an extra task is added. These unexpected or overtime hours must be tracked correctly for fair and accurate invoicing. Unfortunately, these extra hours are often forgotten or simply not noted correctly on the job sheet, causing your company to lose revenue. This leads to a big gap between the actual costs and the invoiced costs.

5. No Insight into Technician Productivity  

Without a central time tracking system, it is nearly impossible to get a clear picture of your team’s productivity. How much time is spent on specific jobs? Which projects unexpectedly take up a lot of time? This lack of insight makes it difficult to optimise work processes and make strategic decisions that increase the profitability of your field service operations.

How Simple-Simon Offers the Solution

Do you recognise one or more of these pain points? Then it’s time to make the switch to Simple-Simon. Our field service software digitises your time tracking and job sheets, so you always work accurately and efficiently.

  • With the start-stop feature, you track every minute, including travel and waiting time.

  • The digital job sheet is always complete, professional, and readable.

  • Integrations with your administration software ensure that manual data entry is a thing of the past.

  • You can accurately track your hours to the minute and invoice more quickly and correctly, including for unexpected hours or overtime.

  • The central dashboard gives you real-time insight into the productivity of your technicians, so you can make the right decisions.

Wil je af van de chaos en grip krijgen op de tijdregistratie voor monteurs?

Want to get rid of the chaos and get a grip on time tracking for technicians? Try Simple-Simon now for 14 days free and discover the benefits for your business!

Try it for free today