Simple-Simon Integration with TOPdesk

Want to manage work orders quickly and efficiently? The Simple-Simon integration with TOPdesk makes it possible! Thanks to this seamless connection, you’ll work faster, save time, and eliminate manual administrative tasks. Most importantly, TOPdesk remains the primary system. Simple-Simon ensures everything runs smoothly without changing the way you use TOPdesk.

What Is the Simple-Simon Integration with TOPdesk?

The Simple-Simon integration with TOPdesk ensures seamless synchronization between the two systems. When an incident is created in TOPdesk, it is automatically converted into a work order in Simple-Simon. This means you maintain full control over your incidents in TOPdesk, while Simple-Simon handles the management and completion of the work orders. Once the work order in Simple-Simon is completed, the status is automatically updated back to the corresponding incident in TOPdesk.

How Does the Integration Between Simple-Simon and TOPdesk Work?

The integration between Simple-Simon and TOPdesk operates seamlessly without changing your existing workflows:

  1. Convert incidents into work orders: Incidents registered in TOPdesk are automatically converted into work orders in Simple-Simon. TOPdesk remains the leading system for incident management;
  2. Manage work orders in Simple-Simon: You handle the work orders within Simple-Simon. Once a work order is completed, its status is automatically updated back to the original incident in TOPdesk;
  3. Attach PDF files: Archived work orders in Simple-Simon are automatically added as PDF attachments to the corresponding incident or asset in TOPdesk, keeping all your information well organized.

Benefits of the Simple-Simon integration with TOPdesk

This integration brings numerous advantages while ensuring TOPdesk remains in control of your incident management:

  • Work faster and more efficiently: Incidents are automatically converted into work orders, saving time and reducing manual data entry;
  • TOPdesk remains the primary system: Your use of TOPdesk doesn’t change. The integration allows you to manage work orders efficiently without disrupting your existing workflows;
  • Seamless synchronisation: Completed work orders are automatically linked back to the correct incident or asset in TOPdesk, streamlining your task management;
  • Fewer errors: With automatic communication between the systems, the risk of manual entry mistakes is greatly reduced;
  • Effortless document management: Work order PDFs are automatically attached to the relevant incidents in TOPdesk, ensuring your documentation is always properly organised.

How to setup the integration between Simple-Simon and TOPdesk

The integration between Simple-Simon and TOPdesk is easily setup by following these steps:

  1. Create a free test account: Visit the Simple-Simon website and create a free test account.
  2. Activate the integration: Log in to your Simple-Simon account and navigate to the ‘Integrations’ section. Click on ‘TOPdesk’ and follow the on-screen instructions to activate the connection;
  3. Configure the settings: Once activated, the synchronisation with TOPdesk will begin automatically. You can customise the settings to suit your specific workflow and preferences.

Integration maintenance costs (free first year)

Enjoy the integration between Simple-Simon and TOPdesk free of charge for the first year*. After this period, a maintenance fee of €27.50 per month applies. This fee is invoiced annually in advance to keep administrative burdens low. Maintenance is essential to keep the integration up-to-date and reliable.

For more information about the technology behind the integration and the maintenance costs, click here. Please review The General Terms and Conditions regarding integrations.

*Please note: To use all necessary API functions, your TOPdesk license must meet the requirements set by the provider.

Why Choose the Simple-Simon Integration with TOPdesk?

By integrating Simple-Simon with TOPdesk, you not only save time but also work more efficiently. There’s no need to manually enter or manage work orders anymore. TOPdesk remains the leading system for incident management, while Simple-Simon handles your work orders in a streamlined way. Everything stays in sync, allowing you to focus on what really matters.

Get started with the Simple-Simon and TOPdesk integration today and discover how this seamless connection can improve your workflows, without changing the way you use TOPdesk. Save time and work smarter!

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