Effectively keeping your customers informed is essential for smooth business operations. Whether it’s appointment confirmations, reminders, or updates—SMS and email allow you to reach your customers quickly and directly.
Did you know that SMS messages have a much higher delivery and read rate than emails? Customers tend to read an SMS almost immediately, whereas emails often go unnoticed. This means you can communicate faster and more effectively through SMS. Just like with email, you can also include links in your text messages, allowing customers to take immediate action—such as confirming or declining an appointment.
Easily send appointment confirmations via SMS or email. Include a link so customers can instantly confirm or decline the appointment. Their response is visible on your planning board at a glance, helping you avoid surprises—like showing up to a locked door.
When heading out to a customer, automatically send an SMS with the estimated time of arrival. This gives your customer a clear idea of when to expect your technician—especially helpful for urgent jobs where timing is critical.
With Simple-Simon’s smart software, you can tailor the communication flow per work order. For example, you might not want to share exact arrival times for installation jobs, but you do for emergency repairs.
No more sending reminders manually. With our enhanced SMS and email features, you can schedule reminders in advance. This helps ensure customers don’t miss appointments and saves you time on rescheduling.
Whether it’s an appointment invitation, a change notification, a reminder, or an arrival message—you can fully customize each message. Add columns and personalized fields to make your communication relevant and professional every time.
Simple-Simon’s improved SMS and email functionality ensures your customers are always informed. Whether it’s a confirmation, an update, or a reminder—you have complete control over your communication. This not only boosts efficiency but also prevents errors and misunderstandings.
Use SMS and email to inform your customers quickly, effectively, and flexibly!
Want to start using the SMS and email feature to improve your customer communication? Contact our sales team and activate SMS today! Ensure you never miss a customer again and streamline your communication.
Click the button below to get in touch and discover how easily SMS can be integrated into your workflow.
Complete for €27,50 per month, per user
“Our company has been using this app for a very long time, and now with the new 3.0 version, it works even better. Thanks a lot!”
Aktie Totaalinstallateurs B.V.
