{"id":3879,"date":"2024-10-01T07:37:07","date_gmt":"2024-10-01T07:37:07","guid":{"rendered":"https:\/\/simple-simon.com\/support\/"},"modified":"2026-03-19T11:34:09","modified_gmt":"2026-03-19T11:34:09","slug":"support","status":"publish","type":"page","link":"https:\/\/simple-simon.com\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n\n\n<section class=\"theme-section theme-hero__wrapper theme-p-sm text__light \">\n\t<div class=\"theme-wrapper theme-element bl bg__dark-blue \">\n\t\t\t\t\t<div class=\"theme-hero__img-partial\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2025\/01\/hero-simple-simon-sa-itspecialist.png\" alt=\"\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-between\">\n\t\t\t\t<div class=\"col-xl-6\">\n\t\t\t\t\t<div class=\"theme-hero__content\">\n\t\t\t\t\t\t<h1>Bienvenue sur la page d\u2019assistance de Simple-Simon<\/h1>\n<p>Vous avez des questions ou besoin d\u2019aide pour utiliser Simple-Simon ? Vous trouverez rapidement des r\u00e9ponses ici ! Consultez nos questions fr\u00e9quemment pos\u00e9es, nos guides pratiques ou contactez notre \u00e9quipe d\u2019assistance. Nous sommes l\u00e0 pour vous aider \u00e0 continuer \u00e0 travailler en toute tranquillit\u00e9.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\n\n\t<\/div>\n<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2025\/07\/Question-Png.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h3><strong data-start=\"446\" data-end=\"494\">FAQ \u2013 Questions fr\u00e9quentes, r\u00e9ponses simples<\/strong><\/h3>\n<p>Trouvez rapidement les r\u00e9ponses aux questions les plus pos\u00e9es par nos clients. Tapez votre question dans la barre de recherche ou choisissez un sujet parmi les diff\u00e9rentes cat\u00e9gories pour d\u00e9couvrir directement la r\u00e9ponse que vous cherchez. Notre FAQ compl\u00e8te vous permet de trouver facilement l\u2019information dont vous avez besoin !<\/p>\n<p><a class=\"theme-btn theme-btn__blue-gradient\" href=\"https:\/\/testsimplesimon20.kinsta.cloud\/fr\/veelgestelde-vragen-2\/\">Voir la FAQ<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/10\/Ontwerp-zonder-titel-36.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left \">\n\t\t\t\t\t\t\t<h3>Centre d\u2019aide \u2013 Support<\/h3>\n<p>Vous avez une question de support ? Cr\u00e9ez facilement un ticket dans notre centre d\u2019aide, et notre \u00e9quipe vous assistera dans les plus brefs d\u00e9lais. Vous pouvez aussi cr\u00e9er un ticket directement en envoyant un e-mail \u00e0 : <a href=\"mailto:help@simple-simon.com\">help@simple-simon.com<\/a>. Nous sommes l\u00e0 pour r\u00e9pondre \u00e0 toutes vos questions !<\/p>\n<p><a class=\"theme-btn theme-btn__blue-gradient\" href=\"https:\/\/help.simple-simon.com\/portal\/fr\/signin\" target=\"_blank\" rel=\"noopener\">Acc\u00e9der au centre d\u2019aide<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2025\/07\/vecteezy_aerial-view-with-laptop-in-hands-industrial-worker-indoors_15217407-scaled.jpg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h3>Formation Simon \u2013 D\u00e9marrez rapidement et efficacement<\/h3>\n<p>Apprenez les principales fonctionnalit\u00e9s de notre application et b\u00e9n\u00e9ficiez d\u2019un accompagnement pas \u00e0 pas pour configurer le module bureau. Pendant la formation, nous vous aidons \u00e0 param\u00e9trer et utiliser Simple-Simon de mani\u00e8re optimale. Inscrivez-vous d\u00e8s aujourd\u2019hui et tirez le meilleur parti de votre processus de travail !<\/p>\n<p><a href=\"https:\/\/simple-simon.com\/fr\/contact\/\">Contactez nous<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2025\/07\/vecteezy_engineers-inspect-and-assess-the-residential-home_67260273-scaled.jpg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left \">\n\t\t\t\t\t\t\t<h3>\u00cates-vous joignables par t\u00e9l\u00e9phone ?<\/h3>\n<p>Nous ne proposons actuellement pas de support t\u00e9l\u00e9phonique standard. Vous pouvez nous contacter via notre centre d\u2019aide ou par e-mail \u00e0 help@simple-simon.com. Cela nous permet de traiter votre demande rapidement et efficacement \u2013 en toute simplicit\u00e9 pour les deux parties !<\/p>\n<p>Cela ne signifie pas que nous n\u2019appelons jamais. Si nous constatons qu\u2019un contact t\u00e9l\u00e9phonique est la solution la plus rapide ou la plus adapt\u00e9e, notre \u00e9quipe de support vous contactera bien entendu. De cette fa\u00e7on, m\u00eame les demandes complexes sont trait\u00e9es rapidement et efficacement.<\/p>\n<p>&nbsp;<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[],"class_list":["post-3879","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/pages\/3879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/comments?post=3879"}],"version-history":[{"count":13,"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/pages\/3879\/revisions"}],"predecessor-version":[{"id":15351,"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/pages\/3879\/revisions\/15351"}],"wp:attachment":[{"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/media?parent=3879"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/tags?post=3879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}