{"id":7051,"date":"2024-09-30T14:41:22","date_gmt":"2024-09-30T14:41:22","guid":{"rendered":"https:\/\/simple-simon.com\/functies\/communication-client\/"},"modified":"2025-12-30T09:47:16","modified_gmt":"2025-12-30T09:47:16","slug":"communication-client","status":"publish","type":"functionality","link":"https:\/\/simple-simon.com\/fr\/fonctionnalites\/communication-client\/","title":{"rendered":"Communication client"},"content":{"rendered":"\n\n\n<section class=\"theme-section theme-hero__wrapper theme-p-sm text__light \">\n\t<div class=\"theme-wrapper theme-element bl bg__dark-blue \">\n\t\t\t\t\t<div class=\"theme-hero__img-partial\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/Laura-website-pictures-12.png\" alt=\"\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-between\">\n\t\t\t\t<div class=\"col-xl-6\">\n\t\t\t\t\t<div class=\"theme-hero__content\">\n\t\t\t\t\t\t<h1>Communication client : communiquez efficacement et intelligemment avec vos clients<\/h1>\n<p>Simple-Simon vous aide \u00e0 communiquer plus efficacement avec vos clients. Dans un monde de plus en plus num\u00e9rique, une bonne communication client est essentielle \u00e0 votre succ\u00e8s. Gr\u00e2ce \u00e0 notre outil am\u00e9lior\u00e9, vous pouvez d\u00e9sormais \u00e9changer encore plus facilement avec vos clients. D\u00e9couvrez comment tirer le meilleur parti de votre communication client!<\/p>\n<p><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/app.simple-simon.net\/Login\/Signup\/Trial.aspx?lang=nl\">Essayez gratuitement<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\n\n\t<\/div>\n<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/vecteezy_making-handshake-two-construction-workers-in-uniform-and_15302866-scaled.jpg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left \">\n\t\t\t\t\t\t\t<h2>Une communication am\u00e9lior\u00e9e avec vos clients<\/h2>\n<p>Comme vous le savez peut-\u00eatre, notre \u00e9quipe travaille continuellement \u00e0 l&rsquo;am\u00e9lioration et \u00e0 l\u2019optimisation de notre logiciel. L\u2019un des axes majeurs est la communication client. Vous pouvez d\u00e9sormais transmettre davantage d\u2019informations \u00e0 vos clients, ce qui facilite et renforce l\u2019interaction.<\/p>\n<p><a href=\"https:\/\/simple-simon.com\/fr\/confirmation-de-rendez-vous\/\">En savoir plus sur le contact client automatique<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/Laura-website-pictures-13-e1747837232346.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>Envoi direct de messages<\/h2>\n<p>Envoyez facilement des messages lors de la cr\u00e9ation ou modification d\u2019un planning. Gr\u00e2ce \u00e0 cette fonctionnalit\u00e9, vous restez en contact avec vos clients \u00e0 chaque \u00e9tape. Ils savent ainsi exactement \u00e0 quoi s\u2019attendre.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/SMS-instellen.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left \">\n\t\t\t\t\t\t\t<h2>Cinq types de messages disponibles<\/h2>\n<p>En tant qu\u2019utilisateur de Simple-Simon, vous gardez le contr\u00f4le sur les messages envoy\u00e9s. Vous choisissez vous-m\u00eame quels types de messages activer ou d\u00e9sactiver. Voici les messages que vous pouvez envoyer :<\/p>\n<ul>\n<li>Nouvelle planification<\/li>\n<li>Rappel de rendez-vous<\/li>\n<li>Modification du rendez-vous<\/li>\n<li>Technicien en route<\/li>\n<li>D\u00e9but de l\u2019intervention<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/Bericht-opnieuw-sturen-light.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>Confirmation de rendez-vous<\/h2>\n<p>Avec la nouvelle fonction de confirmation, vos clients peuvent accepter ou refuser un rendez-vous. Fini les mauvaises surprises comme une porte close ! Ces confirmations peuvent \u00eatre envoy\u00e9es par SMS ou e-mail. Le SMS est un moyen fiable de communication qui vous garantit que votre message est bien re\u00e7u.<\/p>\n<p>Sur le planning, vous visualisez imm\u00e9diatement le statut du rendez-vous :<\/p>\n<ul>\n<li>Vert fonc\u00e9 : rendez-vous confirm\u00e9<\/li>\n<li>Point d\u2019interrogation : en attente de r\u00e9ponse<\/li>\n<li>Rouge : rendez-vous refus\u00e9<\/li>\n<\/ul>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2025\/03\/6S9A0903-scaled.jpg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left read-more\">\n\t\t\t\t\t\t\t<h2>Options avanc\u00e9es pour une communication efficace<\/h2>\n<p>Depuis le bureau, consultez en temps r\u00e9el le statut des rendez-vous et les d\u00e9tails importants. \u00c9vitez les d\u00e9placements inutiles en informant vos clients de l\u2019heure d\u2019arriv\u00e9e pr\u00e9vue par\u00a0<strong data-start=\"2427\" data-end=\"2444\">SMS ou e-mail<\/strong>. Vous pouvez m\u00eame d\u00e9finir une marge horaire personnalis\u00e9e pour l\u2019arriv\u00e9e du technicien<\/p>\n<p>Vous pouvez \u00e9galement configurer diff\u00e9rents groupes de messages. Le flux et le contenu des messages peuvent varier selon qu&rsquo;il s&rsquo;agit, par exemple, d&rsquo;un bon d&rsquo;installation ou d&rsquo;un bon de r\u00e9paration. Vous pouvez <a href=\"https:\/\/simple-simon.com\/fr\/fonctionnalites\/personnalisation\/\">personnaliser<\/a> toutes les informations relatives aux bons de travail et aux adresses de travail afin que la communication corresponde aux souhaits de vos clients.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" class=\"theme-link more\"><i class=\"bi bi-chevron-down\"><\/i> En savoir plus<\/a>\n\t\t\t\t\t\t\t\t<a href=\"#\" class=\"theme-link more\"><i class=\"bi bi-chevron-up\"><\/i> Lire moins<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>Essayez\u00a0<span class=\"brand\">Simple-Simon<\/span>\u00a0gratuitement pendant 14 jours!<\/h2>\n<p>Vous souhaitez am\u00e9liorer votre communication client ? Testez\u00a0<span class=\"brand\">Simple-Simon<\/span>\u00a0gratuitement pendant 14 jours gr\u00e2ce \u00e0 notre version d\u2019essai ! Ou \u00e9changez avec l\u2019un de nos experts m\u00e9tier lors d\u2019une d\u00e9monstration en direct. D\u00e9couvrez toutes les possibilit\u00e9s offertes par\u00a0<span class=\"brand\">Simple-Simon<\/span>\u00a0pour faire passer votre communication client au niveau sup\u00e9rieur.<br \/>\nEnsemble, am\u00e9liorons vos \u00e9changes avec vos clients !<\/p>\n<p><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/simple-simon.com\/fr\/planifiez-une-demo\/\" target=\"_blank\" rel=\"noopener\">Planifiez une demo<\/a> <a class=\"theme-btn theme-btn__blue\" href=\"https:\/\/simple-simon.com\/fr\/contact\/\">Contactez-nous<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\n<section class=\"theme-section theme-m-sm-t\">\n\n\t<div class=\"theme-cta\">\n\n\t\t<div class=\"theme-cta__icon\">\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\" theme-card bg__purple theme-element tr\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-3\">\n\t\t\t\t\t\t<div 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class=\"col-md-6\">\n\t\t\t\t\t\t<div class=\"theme-card__content\">\n\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">Commencez d\u00e8s aujourd\u2019hui avec Simple-Simon<\/h2>\n<h3 style=\"text-align: center;\">Lancez une d\u00e9mo ou essayez gratuitement pendant 2 semaines.<\/h3>\n<p style=\"text-align: center;\">Complet pour <a href=\"https:\/\/simple-simon.com\/prijzen\/\"><span class=\"ss-price\" data-attr=\"default\">\u20ac27,50<\/span>\u00a0 par mois par utilisateur !<\/a><\/p>\n<p style=\"text-align: center;\"><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/app.simple-simon.net\/Login\/Signup\/Trial.aspx?lang=nl\" target=\"_blank\" rel=\"noopener\">Essayez gratuitement<\/a><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/simple-simon.com\/plan-een-live-demo\/\">Planifiez une d\u00e9mo<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-3\">\n\t\t\t\t\t\t<div class=\"theme-card__content quote\">\n\t\t\t\t\t\t\t<p><em>\u00ab\u00a0Notre entreprise utilise cette application depuis tr\u00e8s longtemps et maintenant qu\u2019il y a une nouvelle version 2.0, elle fonctionne encore mieux. Un grand merci !\u202f\u00a0\u00bb<\/em><\/p>\n<p><strong>Aktie Totaalinstallateurs B.V.<\/strong><\/p>\n<span class=\"rating-wrapper\"><div class=\"star-ratings\"><div class=\"fill-ratings\" style=\"width: 96%;\"><span>\u2605\u2605\u2605\u2605\u2605<\/span><\/div><div class=\"empty-ratings\"><span>\u2605\u2605\u2605\u2605\u2605<\/span><\/div><\/div> 4.8\/5 not\u00e9<\/span>\n<p><a href=\"https:\/\/apps.apple.com\/nl\/app\/simple-simon-field-service\/id897884395\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"\/wp-content\/uploads\/2024\/04\/appstore.png\" alt=\"\" width=\"180\" height=\"46\" \/><\/a> <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.mobileop\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"\/wp-content\/uploads\/2024\/04\/playstore.png\" alt=\"\" width=\"180\" height=\"46\" \/><\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":6253,"parent":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-7051","functionality","type-functionality","status-publish","has-post-thumbnail","hentry","functionality_category-electromenager","functionality_category-panneaux-solaires","functionality_category-clotures-automatisation-de-portails","functionality_category-construction","functionality_category-cuisine-industrielle","functionality_category-entretien-des-machines-a-cafe","functionality_category-electrotechnique","functionality_category-gestion-immobiliere","functionality_category-installation-fr","functionality_category-maintenance-des-machines","functionality_category-nettoyage","functionality_category-paysagistes","functionality_category-plombiers","functionality_category-pompes-a-chaleur","functionality_category-produits-alimentaires-et-non-alimentaires","functionality_category-securite","functionality_category-stations-de-recharge","functionality_category-technologie-de-lemballage","functionality_category-technologie-du-refroidissement","functionality_category-technologie-des-egouts","functionality_category-technologie-des-portes"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/functionality\/7051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/functionality"}],"about":[{"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/types\/functionality"}],"author":[{"embeddable":true,"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/users\/12"}],"version-history":[{"count":3,"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/functionality\/7051\/revisions"}],"predecessor-version":[{"id":13874,"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/functionality\/7051\/revisions\/13874"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/media\/6253"}],"wp:attachment":[{"href":"https:\/\/simple-simon.com\/fr\/wp-json\/wp\/v2\/media?parent=7051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}