{"id":10228,"date":"2025-07-22T13:08:20","date_gmt":"2025-07-22T13:08:20","guid":{"rendered":"https:\/\/simple-simon.com\/how-campenaer-koffie-reduced-daily-admin-by-85-with-digital-field-service-management\/"},"modified":"2025-10-15T09:40:07","modified_gmt":"2025-10-15T09:40:07","slug":"how-campenaer-koffie-reduced-daily-admin-by-85-with-digital-field-service-management","status":"publish","type":"post","link":"https:\/\/simple-simon.com\/en\/how-campenaer-koffie-reduced-daily-admin-by-85-with-digital-field-service-management\/","title":{"rendered":"How Campenaer Koffie reduced daily admin by 85% with digital field service management"},"content":{"rendered":"\n\n\n
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How Campenaer Koffie reduced daily admin by 85% with digital field service management<\/h1>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>
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Managing hundreds of work orders a week is complicated, time-consuming and downright frustrating for busy service companies. Especially when you consider that field technicians often <\/span>spend only about 32% of their time with customers<\/span><\/a>, due to the significant amount of time taken up with administrative tasks and inefficient work order processes. <\/span><\/p>\n

That\u2019s why more and more companies are switching to field service management software to save time, money, and improve coordination between field and office staff. We interviewed Geert-Jan Snoeijer to see how <\/span>Campenaer Koffie<\/span><\/a> is doing exactly this.<\/span><\/p>\n<\/div> <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n

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Manually managing jobs and schedules was creating endless admin<\/strong><\/h2>\n

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Source: Campenaer Koffie<\/a><\/p>\n

Since 2014, Campenaer Koffie has been fueling businesses, schools, and sports clubs across the Netherlands with great coffee through its top-of-the-range machines and premium coffee beans. And aside from tasty coffee, what makes it stand out from other coffee companies is its commitment to providing excellent customer service. <\/span><\/p>\n

But as the business grew, making schedules and keeping in contact with its technicians, fitters, and drivers was becoming impossible to manage with WhatsApp, phone calls, and paperwork<\/span> orders<\/span><\/a> alone. <\/span><\/p>\n

Managing a large fleet of coffee machines across so many customer sites was also becoming increasingly difficult using only Excel sheets or manual processes. All of this meant that Campenaer Koffie needed to find a better way to manage its field service operations for both office and field staff. <\/span><\/p>\n<\/div> <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n

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Digitising field service operations with Simple-Simon<\/strong><\/h2>\n

One of Campenaer Koffie\u2019s field technicians set about researching field service software that could meet their needs. Thanks to its ease of use, <\/span>advanced features<\/span><\/a>, and seamless integration with their existing ERP system, <\/span>Exact<\/span><\/a>, Simple-Simon quickly emerged as the best fit.\u00a0<\/span><\/p>\n

Within a few weeks, Campenaer Koffie could create and execute digital work orders, optimise its field service operations, and manage its assets\u2014all in one software (and mobile app) that is connected with Exact for faster and more accurate invoicing.\u00a0<\/span><\/p>\n

Real-time plan board<\/strong><\/h3>\n

With the real-time plan board, Campenaer Koffie can <\/span>plan appointments and create optimal schedules<\/span><\/a> for its field technicians based on their home location, distances between sites, and other factors. And if there is any unexpected issue, such as a cancelled appointment, the office team can revise the schedule, and the technician’s schedule in the app will be automatically updated too.<\/span><\/p>\n

Combine that with automated time tracking and in-app communication, and you\u2019ll quickly understand how using Simple-Simon can eliminate messy, frantic communications between office and field staff when things change (and things will inevitably change from time to time!).<\/span><\/p>\n

Digital work orders<\/strong><\/h3>\n

By integrating digital work orders with its wider field operations and accounting systems, there is now way less chasing down work orders, fewer errors and no missing or incomplete work orders as the mobile app won\u2019t let jobs be marked as complete until the work order is correctly submitted.\u00a0<\/span><\/p>\n

As Geert-Jan Snoeijer explains: \u201cIt’s clear, comprehensive, and understandable for our technicians even in the field. So it removes a lot of questions and noise from our communication, and we are very pleased with that.\u201d\u00a0<\/span><\/p>\n

Asset management\u00a0<\/strong><\/h3>\n

Keeping track of customer locations and the machines that they have is now so much easier with Simple-Simon\u2019s asset management feature. Campenaer Koffie\u2019s team now have full visibility of their machines, maintenance logs, and other essential information.\u00a0<\/span><\/p>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n

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Reducing daily admin from 3.5 hours to just 30 minutes<\/strong><\/h2>\n


With this field service software in place, there is less administrative work for both office and field staff. Geert-Jan shares the business impact of this: \u201cThanks to Simple-Simon, Campenaer Koffie has reduced the time we spend on administrative processes from 3.5 hours a day to just half an hour.\u201d<\/span>
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