{"id":6485,"date":"2024-10-24T08:27:40","date_gmt":"2024-10-24T08:27:40","guid":{"rendered":"https:\/\/simple-simon.com\/appointment-confirmation\/"},"modified":"2026-01-02T13:08:44","modified_gmt":"2026-01-02T13:08:44","slug":"appointment-confirmation","status":"publish","type":"page","link":"https:\/\/simple-simon.com\/en\/appointment-confirmation\/","title":{"rendered":"Automatic customer contact"},"content":{"rendered":"\n\n\n<section class=\"theme-section theme-hero__wrapper theme-p-sm text__light \">\n\t<div class=\"theme-wrapper theme-element bl bg__dark-blue \">\n\t\t\t\t\t<div class=\"theme-hero__img-partial\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2025\/01\/hero-simple-simon-sa-officeworker-happy.png\" alt=\"\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-between\">\n\t\t\t\t<div class=\"col-xl-6\">\n\t\t\t\t\t<div class=\"theme-hero__content\">\n\t\t\t\t\t\t<h1>Easily automate customer communication with Simple-Simon<\/h1>\n<p data-start=\"278\" data-end=\"668\">Manage your appointments with ease using Simple-Simon. Send confirmation or rejection requests via SMS or email, ensuring professional and efficient communication with your customers\u2014while keeping your planning clear and up-to-date. This helps prevent misunderstandings, such as a customer not being at home or on-site at the agreed time.<\/p>\n<p data-start=\"670\" data-end=\"871\">You can track confirmations directly from the digital planning board: confirmed appointments appear in dark green, declined appointments in red, and unanswered requests are marked with a question mark.<\/p>\n<p data-start=\"670\" data-end=\"871\"><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/app.simple-simon.net\/Login\/Signup\/Trial.aspx?lang=nl\">Start a free trial<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\n\n\t<\/div>\n<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/10\/Kalina-website-pictures-49.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>Support for five types of messages<\/h2>\n<p>With Simple-Simon, you can choose which messages you want to send to your customers. Depending on your preferences, you can enable or disable emails and SMS, ensuring your customers are always informed. The five types of messages are:<\/p>\n<ul>\n<li>New schedule;<\/li>\n<li>Appointment reminder;<\/li>\n<li>Change in appointment;<\/li>\n<li>Employee on the Way<\/li>\n<li>Start of work.<\/li>\n<\/ul>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2025\/03\/6S9A0903-scaled.jpg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left \">\n\t\t\t\t\t\t\t<h2>Benefits of automated customer communication with Simple-Simon<\/h2>\n<ul>\n<li>Instant insight: With a quick glance, you can see the status of each appointment, so you don&#8217;t have to wait unnecessarily;<\/li>\n<li>Personalise your messages: Add a logo and direct customers to a landing page, such as a thank-you page or contact page, after confirming;<\/li>\n<li>Fewer no-shows: With appointment confirmation via SMS, you can be sure that customers are well-informed. This reduces no-shows and saves time.<\/li>\n<\/ul>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/10\/Laura-website-pictures-22.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>Streamline your communication<\/h2>\n<p>Automatisch klantconctact biedt naast overzicht ook de kans om de communicatie van jou bedrijf dat beetje extra te geven. Personaliseer je berichten met een eigen logo, tekst en verbind de klant eventueel door naar eigen pagina&#8217;s. Zo weten beide kanten waar ze aan toe zijn, en voelt de klant zich sneller onderdeel van het proces.<\/p>\n<p>&nbsp;<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2025\/07\/Kalina-website-pictures-58-scaled.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left \">\n\t\t\t\t\t\t\t<h2>Planning Board with Status Display<\/h2>\n<p>In the planning board, you can clearly see the status of each appointment:<\/p>\n<ul>\n<li>Dark green means the appointment is confirmed;<\/li>\n<li>Red means the customer has declined the appointment;<\/li>\n<li>Question mark indicates no response yet.<\/li>\n<\/ul>\n<p>These colour codes make it easy to plan and take timely action in case of any changes.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/10\/Kalina-website-pictures-47.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>User-Friendly Communication Options<\/h2>\n<p>Simple-Simon offers user-friendly options to keep customer communication simple and effective. You can even set an estimated arrival time, so customers know when to expect you. With an adjustable margin for arrival times, you gain flexibility, ideal for when appointments run over.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/Laura-website-pictures-13-e1747837232346.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left \">\n\t\t\t\t\t\t\t<h2>Customising Job Sheets and Messages for Appointment Type<\/h2>\n<p>Not every appointment is the same. That&#8217;s why with Simple-Simon, you can set up different message groups. For example:<\/p>\n<ul>\n<li>Installation appointments: Use specific messages for installations;<\/li>\n<li>Repairs: A different type of message for repairs.<\/li>\n<\/ul>\n<p>All job sheet and work address information, can be personalised to meet your needs and those of your customers.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/vecteezy_making-handshake-two-construction-workers-in-uniform-and_15302866-scaled.jpg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>14-Day Free Trial<\/h2>\n<p>Curious about the possibilities of automated customer contact and enhanced customer communication? Try Simple-Simon for 14 days, completely free! Or schedule a live demo and discover how you can optimise your communication with customers.<\/p>\n<p><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/app.simple-simon.net\/Login\/Signup\/Trial.aspx?lang=nl\">Try for free<\/a><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/simple-simon.com\/en\/schedule-a-live-demo\/\" target=\"_blank\" rel=\"noopener\">Plan a live demo<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/10\/Kalina-website-pictures-25.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left \">\n\t\t\t\t\t\t\t<h2>Discover the benefits of automated customer communication today!<\/h2>\n<p>With Simple-Simon, you get more out of every appointment. Avoid surprises and keep your customers well-informed. Easily confirm appointments and enhance your customer communication with Simple-Simon.<\/p>\n<p><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/simple-simon.com\/en\/contact\/\">Contact sales<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\n<section class=\"theme-section theme-m-sm-t\">\n\n\t<div class=\"theme-cta\">\n\n\t\t<div class=\"theme-cta__icon\">\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\" theme-card bg__purple theme-element tr\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-3\">\n\t\t\t\t\t\t<div class=\"theme-card__icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"178.145\" height=\"175.046\" viewBox=\"0 0 178.145 175.046\">\n\t\t\t\t\t\t\t\t<g id=\"confetti\" transform=\"translate(0 175.046) rotate(-90)\">\n\t\t\t\t\t\t\t\t\t<g id=\"Group_313\" data-name=\"Group 313\" transform=\"translate(0 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\/>\n\t\t\t\t\t\t\t\t\t<circle id=\"Ellipse_22\" data-name=\"Ellipse 22\" cx=\"2.769\" cy=\"2.769\" r=\"2.769\" transform=\"translate(46.677 10.769)\" fill=\"#ef8bbd\" \/>\n\t\t\t\t\t\t\t\t\t<circle id=\"Ellipse_23\" data-name=\"Ellipse 23\" cx=\"2.769\" cy=\"2.769\" r=\"2.769\" transform=\"translate(160.893 53.079)\" fill=\"#ffe266\" \/>\n\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6\">\n\t\t\t\t\t\t<div class=\"theme-card__content\">\n\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">Start today with Simple-Simon<\/h2>\n<h3 style=\"text-align: center;\">Plan a demo or start a 2 week trial<\/h3>\n<p style=\"text-align: center;\">Complete for <a href=\"https:\/\/simple-simon.com\/en\/pricing\/\"><span class=\"ss-price\" data-attr=\"default\">\u20ac27,50<\/span>\u00a0 per month, per user<\/a><\/p>\n<p style=\"text-align: center;\"><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/app.simple-simon.net\/Login\/Signup\/Trial.aspx?lang=nl\" target=\"_blank\" rel=\"noopener\">Try for free<\/a><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/simple-simon.com\/plan-een-live-demo\/\">Start a demo<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-3\">\n\t\t\t\t\t\t<div class=\"theme-card__content quote\">\n\t\t\t\t\t\t\t<p><em>&#8220;Our company has been using this app for a very long time, and now with the new 3.0 version, it works even better. Thanks a lot!&#8221;<\/em><\/p>\n<p><strong>Aktie Totaalinstallateurs B.V.<\/strong><\/p>\n<span class=\"rating-wrapper\"><div class=\"star-ratings\"><div class=\"fill-ratings\" style=\"width: 96%;\"><span>\u2605\u2605\u2605\u2605\u2605<\/span><\/div><div class=\"empty-ratings\"><span>\u2605\u2605\u2605\u2605\u2605<\/span><\/div><\/div> 4.8\/5 rated<\/span>\n<p><a href=\"https:\/\/apps.apple.com\/nl\/app\/simple-simon-field-service\/id897884395\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"\/wp-content\/uploads\/2024\/04\/appstore.png\" alt=\"\" width=\"180\" height=\"46\" \/><\/a> <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.mobileop\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"\/wp-content\/uploads\/2024\/04\/playstore.png\" alt=\"\" width=\"180\" height=\"46\" \/><\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[],"class_list":["post-6485","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/pages\/6485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/comments?post=6485"}],"version-history":[{"count":19,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/pages\/6485\/revisions"}],"predecessor-version":[{"id":14734,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/pages\/6485\/revisions\/14734"}],"wp:attachment":[{"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/media?parent=6485"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/tags?post=6485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}