{"id":3999,"date":"2024-10-03T06:05:04","date_gmt":"2024-10-03T06:05:04","guid":{"rendered":"https:\/\/simple-simon.com\/veelgestelde-vragen-2\/"},"modified":"2026-01-02T13:05:08","modified_gmt":"2026-01-02T13:05:08","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/simple-simon.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n\n\n<section class=\"theme-header-banner bg__blue text__white  theme-p-sm\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-md-12\">\n\t\t\t\t<h1>Frequently Asked Questions<\/h1>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"theme-faq__wrapper  theme-m-sm\">\n\n\t<div class=\"container\">\n\t\t<div class=\"row justify-content-center\">\n\t\t\t<div class=\"col-md-9 text-center\">\n\t\t\t\t<div class=\"theme-faq__branding\">\n\n\t\t\t\t<\/div>\n\t\t\t\t<h2>Frequently asked questions. Simple answers.<\/h2>\n\n\n\n\t\t\t\t<form action=\"\/\" method=\"GET\" autocomplete=\"off\" class=\"theme-faq__form\">\n\n\t\t\t\t\t<input type=\"text\" name=\"s\" placeholder=\"Ask your question\">\n\t\t\t\t\t<button class=\"theme-btn theme-btn__blue\" type=\"submit\">Search\t\t\t\t\t<\/button>\n\n\t\t\t\t<\/form>\n\n\n\n\t\t\t\t<div class=\"theme-faq__row\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\"><div class=\"theme-faq__question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"theme-faq__question-title\" itemprop=\"name\">Scrolling through the weekly planning in Google Chrome is extremely slow. How can I resolve this?<\/div><div class=\"theme-faq__question-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" >\r\n\t\t\t\t\t<div itemprop=\"text\">Due to an update to Google Chrome, scrolling in the weekly planner may be extremely slow.\r\nTo resolve this, please follow these steps:\r\n\r\n1. Open Google Chrome and type chrome:\/\/flags in the URL bar.\r\n2. At the top of this page, search for Smooth Scrolling.\r\n3. Set this to Disabled.\r\n4. Close all tabs and restart Google Chrome.<\/div><\/div><\/div><div class=\"theme-faq__question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"theme-faq__question-title\" itemprop=\"name\">How do I order new licences?<\/div><div class=\"theme-faq__question-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" >\r\n\t\t\t\t\t<div itemprop=\"text\">Go to \u201cLicence\u201d -&gt; \u201cPurchase licences\u201d -&gt; Indicate how many licences you want to purchase (your details have already been filled in for you) -&gt; \u201cSave\u201d. You can also set up direct debit here under \u201cActivate direct debit\u201d.<\/div><\/div><\/div><div class=\"theme-faq__question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"theme-faq__question-title\" itemprop=\"name\">Minimum app requirements<\/div><div class=\"theme-faq__question-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" >\r\n\t\t\t\t\t<div itemprop=\"text\">The Simon app is designed for devices running the latest technologies, so it is recommended that you install the Simon App on devices that meet a number of requirements. View the minimum requirements for a device (Android &amp; iOS) <a href=\"https:\/\/simple-simon.com\/minimale-vereisten-simon-app\/\">here.<\/a><\/div><\/div><\/div><div class=\"theme-faq__question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"theme-faq__question-title\" itemprop=\"name\">Does Simple-Simon also work without the internet?<\/div><div class=\"theme-faq__question-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" >\r\n\t\t\t\t\t<div itemprop=\"text\">Absolutely. Field technicians do not always have a stable connection. That is why the Simple-Simon app also works offline. As soon as there is an internet connection again, the app automatically synchronises all data.<\/div><\/div><\/div><\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[],"class_list":["post-3999","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/pages\/3999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/comments?post=3999"}],"version-history":[{"count":5,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/pages\/3999\/revisions"}],"predecessor-version":[{"id":12112,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/pages\/3999\/revisions\/12112"}],"wp:attachment":[{"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/media?parent=3999"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/tags?post=3999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}