{"id":7440,"date":"2024-09-30T14:41:22","date_gmt":"2024-09-30T14:41:22","guid":{"rendered":"https:\/\/simple-simon.com\/functies\/customer-communication\/"},"modified":"2025-12-30T09:46:15","modified_gmt":"2025-12-30T09:46:15","slug":"customer-communication","status":"publish","type":"functionality","link":"https:\/\/simple-simon.com\/en\/features\/customer-communication\/","title":{"rendered":"Customer Communication"},"content":{"rendered":"\n\n\n<section class=\"theme-section theme-hero__wrapper theme-p-sm text__light \">\n\t<div class=\"theme-wrapper theme-element bl bg__dark-blue \">\n\t\t\t\t\t<div class=\"theme-hero__img-partial\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/Laura-website-pictures-12.png\" alt=\"\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-between\">\n\t\t\t\t<div class=\"col-xl-6\">\n\t\t\t\t\t<div class=\"theme-hero__content\">\n\t\t\t\t\t\t<h1>Customer Communication: Communicate Efficiently and Effectively with Your Customers<\/h1>\n<p>Simple-Simon helps you communicate more efficiently with your customers. In today\u2019s digital world, strong customer communication is essential for success. With our improved tools, it\u2019s now even easier to stay connected. Discover how to get the most out of customer communication!<\/p>\n<p><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/app.simple-simon.net\/Login\/Signup\/Trial.aspx?lang=nl\">Start a free trial<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\n\n\t<\/div>\n<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/vecteezy_making-handshake-two-construction-workers-in-uniform-and_15302866-scaled.jpg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left \">\n\t\t\t\t\t\t\t<h2>Improved Customer Communication<\/h2>\n<p>As you may know, our team is continuously working to improve and optimize our software\u2014with a strong focus on enhancing customer communication. You can now send more detailed information to your customers, simplifying and strengthening interactions.<\/p>\n<p><a href=\"https:\/\/simple-simon.com\/en\/appointment-confirmation\/\">Read more about automated customercontact<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/Laura-website-pictures-13-e1747837232346.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>Send Messages Instantly<\/h2>\n<p>asily send messages when creating or changing appointments. This feature keeps your customers informed, so they always know what to expect.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/SMS-instellen.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left \">\n\t\t\t\t\t\t\t<h2>Support for Five Message Types<\/h2>\n<p class=\"\" data-start=\"1055\" data-end=\"1211\">As a Simple-Simon user, you have full control over the messages you send. Choose which types of messages to activate or disable. You can send the following:<\/p>\n<ul data-start=\"1213\" data-end=\"1312\">\n<li class=\"\" data-start=\"1213\" data-end=\"1230\">\n<p class=\"\" data-start=\"1215\" data-end=\"1230\">New appointment<\/p>\n<\/li>\n<li class=\"\" data-start=\"1231\" data-end=\"1253\">\n<p class=\"\" data-start=\"1233\" data-end=\"1253\">Appointment reminder<\/p>\n<\/li>\n<li class=\"\" data-start=\"1254\" data-end=\"1274\">\n<p class=\"\" data-start=\"1256\" data-end=\"1274\">Appointment change<\/p>\n<\/li>\n<li class=\"\" data-start=\"1275\" data-end=\"1298\">\n<p class=\"\" data-start=\"1277\" data-end=\"1298\">Technician on the way<\/p>\n<\/li>\n<li class=\"\" data-start=\"1299\" data-end=\"1312\">\n<p class=\"\" data-start=\"1301\" data-end=\"1312\">Job started<\/p>\n<\/li>\n<\/ul>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/Bericht-opnieuw-sturen-light.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>Appointment Confirmation<\/h2>\n<p class=\"\" data-start=\"1353\" data-end=\"1594\">With our new feature, customers can confirm or decline appointments. No more surprises like unanswered doors! You can send confirmations via <a href=\"https:\/\/simple-simon.com\/en\/features\/sms-and-email-function\/\">SMS or email<\/a>. SMS is a reliable communication method, ensuring your message reaches its destination.<\/p>\n<p class=\"\" data-start=\"1596\" data-end=\"1768\">You\u2019ll see the appointment status directly on the planning board. Confirmed? It turns dark green. No response? A question mark appears. Declined? The appointment turns red.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2025\/03\/6S9A0903-scaled.jpg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left read-more\">\n\t\t\t\t\t\t\t<h2>Advanced Communication Options<\/h2>\n<p class=\"\" data-start=\"1815\" data-end=\"2076\">From the <a href=\"https:\/\/simple-simon.com\/en\/features\/field-service-management\/\">office dashboard<\/a>, you can track appointment confirmations and view key details. Avoid missed appointments by proactively notifying customers via SMS or email, including an expected arrival time. You can also set a customizable time window for arrivals.<\/p>\n<p class=\"\" data-start=\"2078\" data-end=\"2335\">Additionally, you can configure different message groups. For example, communication can differ between installation and repair work orders. All message content\u2014including job and address details\u2014can be <a href=\"https:\/\/simple-simon.com\/en\/features\/customizing\/\">personalized<\/a> to align with your customers\u2019 preferences.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" class=\"theme-link more\"><i class=\"bi bi-chevron-down\"><\/i> Read more<\/a>\n\t\t\t\t\t\t\t\t<a href=\"#\" class=\"theme-link more\"><i class=\"bi bi-chevron-up\"><\/i> Read less<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>Try\u00a0<span class=\"brand\">Simple-Simon<\/span>\u00a0for Free for 14 Days!<\/h2>\n<p class=\"\" data-start=\"2390\" data-end=\"2655\">Ready to take your customer communication to the next level? Try\u00a0<span class=\"brand\">Simple-Simon<\/span>\u00a0free for 14 days! Or book a live demo with one of Simon\u2019s industry experts. Explore all the ins and outs of customer communication. Together, we\u2019ll make your customer contact even better!<\/p>\n<p><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/simple-simon.com\/en\/schedule-a-live-demo\/\" target=\"_blank\" rel=\"noopener\">Plan a live demo<\/a> <a class=\"theme-btn theme-btn__blue\" href=\"https:\/\/simple-simon.com\/en\/contact\/\">Contact Sales<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\n<section class=\"theme-section theme-m-sm-t\">\n\n\t<div class=\"theme-cta\">\n\n\t\t<div class=\"theme-cta__icon\">\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\" theme-card bg__purple theme-element tr\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-3\">\n\t\t\t\t\t\t<div class=\"theme-card__icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"178.145\" height=\"175.046\" viewBox=\"0 0 178.145 175.046\">\n\t\t\t\t\t\t\t\t<g id=\"confetti\" 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\/>\n\t\t\t\t\t\t\t\t\t<circle id=\"Ellipse_22\" data-name=\"Ellipse 22\" cx=\"2.769\" cy=\"2.769\" r=\"2.769\" transform=\"translate(46.677 10.769)\" fill=\"#ef8bbd\" \/>\n\t\t\t\t\t\t\t\t\t<circle id=\"Ellipse_23\" data-name=\"Ellipse 23\" cx=\"2.769\" cy=\"2.769\" r=\"2.769\" transform=\"translate(160.893 53.079)\" fill=\"#ffe266\" \/>\n\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6\">\n\t\t\t\t\t\t<div class=\"theme-card__content\">\n\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">Start today with Simple-Simon<\/h2>\n<h3 style=\"text-align: center;\">Plan a demo or start a 2 week trial<\/h3>\n<p style=\"text-align: center;\">Complete for <a href=\"https:\/\/simple-simon.com\/en\/pricing\/\"><span class=\"ss-price\" data-attr=\"default\">\u20ac27,50<\/span>\u00a0 per month, per user<\/a><\/p>\n<p style=\"text-align: center;\"><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/app.simple-simon.net\/Login\/Signup\/Trial.aspx?lang=nl\" target=\"_blank\" rel=\"noopener\">Try for free<\/a><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/simple-simon.com\/plan-een-live-demo\/\">Start a demo<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-3\">\n\t\t\t\t\t\t<div class=\"theme-card__content quote\">\n\t\t\t\t\t\t\t<p><em>&#8220;Our company has been using this app for a very long time, and now with the new 3.0 version, it works even better. Thanks a lot!&#8221;<\/em><\/p>\n<p><strong>Aktie Totaalinstallateurs B.V.<\/strong><\/p>\n<span class=\"rating-wrapper\"><div class=\"star-ratings\"><div class=\"fill-ratings\" style=\"width: 96%;\"><span>\u2605\u2605\u2605\u2605\u2605<\/span><\/div><div class=\"empty-ratings\"><span>\u2605\u2605\u2605\u2605\u2605<\/span><\/div><\/div> 4.8\/5 rated<\/span>\n<p><a href=\"https:\/\/apps.apple.com\/nl\/app\/simple-simon-field-service\/id897884395\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"\/wp-content\/uploads\/2024\/04\/appstore.png\" alt=\"\" width=\"180\" height=\"46\" \/><\/a> <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.mobileop\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"\/wp-content\/uploads\/2024\/04\/playstore.png\" alt=\"\" width=\"180\" height=\"46\" \/><\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":6252,"parent":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-7440","functionality","type-functionality","status-publish","has-post-thumbnail","hentry","functionality_category-charging-stations","functionality_category-cleaning-hygiene","functionality_category-coffee-machine-maintenance","functionality_category-commercial-kitchen","functionality_category-construction-en","functionality_category-fencing-gate-automation","functionality_category-door-technology","functionality_category-electrical-engineering","functionality_category-food-and-non-food","functionality_category-gardeners","functionality_category-heat-pumps","functionality_category-refrigeration-technology","functionality_category-installation","functionality_category-machine-maintenance","functionality_category-packaging-technology","functionality_category-plumbing","functionality_category-property-management","functionality_category-solar-panels","functionality_category-security","functionality_category-sewer-technology-unclogging-services","functionality_category-white-goods"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/functionality\/7440","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/functionality"}],"about":[{"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/types\/functionality"}],"author":[{"embeddable":true,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/users\/12"}],"version-history":[{"count":3,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/functionality\/7440\/revisions"}],"predecessor-version":[{"id":13873,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/functionality\/7440\/revisions\/13873"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/media\/6252"}],"wp:attachment":[{"href":"https:\/\/simple-simon.com\/en\/wp-json\/wp\/v2\/media?parent=7440"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}