{"id":8224,"date":"2024-09-30T14:41:22","date_gmt":"2024-09-30T14:41:22","guid":{"rendered":"https:\/\/simple-simon.com\/functies\/kundenkommunikation\/"},"modified":"2025-12-30T09:46:42","modified_gmt":"2025-12-30T09:46:42","slug":"kundenkommunikation","status":"publish","type":"functionality","link":"https:\/\/simple-simon.com\/de\/funktionen\/kundenkommunikation\/","title":{"rendered":"Kundenkommunikation"},"content":{"rendered":"\n\n\n<section class=\"theme-section theme-hero__wrapper theme-p-sm text__light \">\n\t<div class=\"theme-wrapper theme-element bl bg__dark-blue \">\n\t\t\t\t\t<div class=\"theme-hero__img-partial\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/Laura-website-pictures-12.png\" alt=\"\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"container\">\n\t\t\t<div class=\"row justify-content-between\">\n\t\t\t\t<div class=\"col-xl-6\">\n\t\t\t\t\t<div class=\"theme-hero__content\">\n\t\t\t\t\t\t<h1>Kundenkommunikation: effizient und effektiv mit Ihren Kunden kommunizieren<\/h1>\n<p>Simple-Simon hilft Ihnen, effizienter mit Ihren Kunden zu kommunizieren. In dieser digitalen Welt ist Kundenkommunikation essenziell f\u00fcr den Erfolg. Mit unserem verbesserten Tool k\u00f6nnen Sie nun noch besser mit Ihren Kunden kommunizieren. Entdecken Sie, wie Sie das Beste aus der Kundenkommunikation herausholen!<\/p>\n<p><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/app.simple-simon.net\/Login\/Signup\/Trial.aspx?lang=nl\">Kostenlos testen<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\n\n\t<\/div>\n<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/vecteezy_making-handshake-two-construction-workers-in-uniform-and_15302866-scaled.jpg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left \">\n\t\t\t\t\t\t\t<h2>Verbesserte Kommunikation mit Ihren Kunden<\/h2>\n<p>Wie Sie vielleicht wissen, arbeitet unser Team hart an der kontinuierlichen Verbesserung und Optimierung unserer Software. Dabei liegt der Fokus auf einer verbesserten Kommunikation mit Ihren Kunden. So ist es m\u00f6glich, mehr Informationen an Ihre Kunden zu senden, was die Interaktion erleichtert und st\u00e4rkt.<\/p>\n<p><a href=\"https:\/\/simple-simon.com\/de\/terminbestaetigung\/\">Mehr \u00fcber automatischen Kundenkontakt lesen<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/Laura-website-pictures-13-e1747837232346.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>Nachrichten sofort versenden<\/h2>\n<p>Senden Sie Nachrichten jetzt ganz einfach, wenn Sie Termine erstellen oder \u00e4ndern. So bleiben Ihre Kunden stets informiert und wissen immer, was sie erwartet.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/SMS-instellen.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left \">\n\t\t\t\t\t\t\t<h2>Unterst\u00fctzung f\u00fcr f\u00fcnf Nachrichtentypen<\/h2>\n<p class=\"\" data-start=\"1055\" data-end=\"1211\">Als Simple-Simon-Nutzer haben Sie die volle Kontrolle \u00fcber die Nachrichten, die Sie versenden. W\u00e4hlen Sie aus, welche Nachrichtentypen Sie aktivieren oder deaktivieren m\u00f6chten. Sie k\u00f6nnen folgende Nachrichten senden:<\/p>\n<ul>\n<li data-start=\"1215\" data-end=\"1230\">Neuer Termin<\/li>\n<li data-start=\"1233\" data-end=\"1253\">Terminerinnerung<\/li>\n<li data-start=\"1256\" data-end=\"1274\">Termin\u00e4nderung<\/li>\n<li data-start=\"1277\" data-end=\"1298\">Techniker ist unterwegs<\/li>\n<li data-start=\"1301\" data-end=\"1312\">Auftrag begonnen<\/li>\n<\/ul>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between align-items-center\">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-no-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2024\/09\/Bericht-opnieuw-sturen-light.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>Afspraakbevestiging<\/h2>\n<p>Met de nieuwe functie kun je klanten afspraken laten bevestigen of afwijzen. Dit voorkomt verrassingen, zoals een gesloten deur! Je kunt deze bevestigingen versturen via <a href=\"https:\/\/simple-simon.com\/de\/funktionen\/sms-und-e-mail-funktion\/\">SMS of e-mail<\/a>. SMS is een betrouwbare manier van communiceren, waardoor je zeker weet dat je boodschap aankomt.<\/p>\n<p>In het planbord zie je direct de status van de afspraak. Is de afspraak bevestigd? Dan kleurt deze donkerder groen. Nog geen reactie? Dan verschijnt er een vraagteken. Een afwijzing wordt rood van kleur.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-left theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 order-md-2 order-1\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/simple-simon.com\/wp-content\/uploads\/2025\/03\/6S9A0903-scaled.jpg\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 order-md-1 order-2\">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-left read-more\">\n\t\t\t\t\t\t\t<h2>Erweiterte Optionen f\u00fcr die Kommunikation<\/h2>\n<p>Sehen Sie von Ihrer <a href=\"https:\/\/simple-simon.com\/de\/funktionen\/aussendienstmanagement\/\">B\u00fcroumgebung<\/a> aus den Best\u00e4tigungsstatus von Terminen, einschlie\u00dflich wichtiger Informationen. Verhindern Sie, dass Sie vor verschlossenen T\u00fcren stehen, indem Sie Ihre Kunden rechtzeitig informieren. Senden Sie eine SMS oder E-Mail mit der voraussichtlichen Ankunftszeit. Nutzen Sie eine einstellbare Marge f\u00fcr die Ankunftszeiten.<\/p>\n<p>Dar\u00fcber hinaus k\u00f6nnen Sie <a href=\"https:\/\/simple-simon.com\/?post_type=functionality&#038;p=3925\">verschiedene Nachrichtengruppen einstellen<\/a>. Der Nachrichtenfluss und der Inhalt k\u00f6nnen beispielsweise f\u00fcr einen Installations- oder Reparatur-Arbeitsauftrag unterschiedlich sein. Alle Informationen zum Arbeitsauftrag und zur Arbeitsadresse k\u00f6nnen Sie <a href=\"https:\/\/simple-simon.com\/de\/funktionen\/anpassungsmoeglichkeiten\/\">personalisieren<\/a>, sodass die Kommunikation den W\u00fcnschen Ihrer Kunden entspricht.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" class=\"theme-link more\"><i class=\"bi bi-chevron-down\"><\/i> Mehr lesen<\/a>\n\t\t\t\t\t\t\t\t<a href=\"#\" class=\"theme-link more\"><i class=\"bi bi-chevron-up\"><\/i> Weniger lesen<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t<section class=\"theme-section theme-split theme-content-variable active text-right theme-p-sm\">\n\t\t<div class=\"theme-content-variable__row theme-content-variable__card theme-wrapper\">\n\t\t\t<div class=\"container-fluid\">\n\t\t\t\t<div class=\"row justify-content-md-between \">\n\t\t\t\t\t<div class=\"col-md-5 p-0 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__card-img img-scale\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 \">\n\t\t\t\t\t\t<div class=\"theme-content-variable__row-content theme-content-variable__card-content text-right \">\n\t\t\t\t\t\t\t<h2>Testen Sie Simple-Simon 14 Tage kostenlos!<\/h2>\n<p>M\u00f6chten Sie erleben, wie Ihre Kundenkommunikation auf ein h\u00f6heres Niveau gehoben werden kann? Testen Sie Simple-Simon 14 Tage kostenlos\u00a0mit unserem Free Trial! Oder sprechen Sie mit Simons Industrie-Experten w\u00e4hrend einer Live-Demo. Entdecken Sie alle Besonderheiten der Kundenkommunikation. Gemeinsam machen wir Ihre Kommunikation mit Kunden noch besser!<\/p>\n<p><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/simple-simon.com\/de\/live-demo-planen\/\" target=\"_blank\" rel=\"noopener\">Live-Demo planen<\/a> <a class=\"theme-btn theme-btn__blue\" href=\"https:\/\/simple-simon.com\/de\/kontakt\/\">Vertrieb kontaktieren<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\n<section class=\"theme-section theme-m-sm-t\">\n\n\t<div class=\"theme-cta\">\n\n\t\t<div class=\"theme-cta__icon\">\n\t\t\t\n\t\t<\/div>\n\t\t<div class=\" theme-card bg__purple theme-element tr\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-3\">\n\t\t\t\t\t\t<div class=\"theme-card__icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"178.145\" height=\"175.046\" viewBox=\"0 0 178.145 175.046\">\n\t\t\t\t\t\t\t\t<g id=\"confetti\" 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\/>\n\t\t\t\t\t\t\t\t\t<circle id=\"Ellipse_22\" data-name=\"Ellipse 22\" cx=\"2.769\" cy=\"2.769\" r=\"2.769\" transform=\"translate(46.677 10.769)\" fill=\"#ef8bbd\" \/>\n\t\t\t\t\t\t\t\t\t<circle id=\"Ellipse_23\" data-name=\"Ellipse 23\" cx=\"2.769\" cy=\"2.769\" r=\"2.769\" transform=\"translate(160.893 53.079)\" fill=\"#ffe266\" \/>\n\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6\">\n\t\t\t\t\t\t<div class=\"theme-card__content\">\n\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">Starten Sie noch heute mit Simple-Simon<\/h2>\n<h3 style=\"text-align: center;\">Starten Sie eine Demo oder testen Sie 2 Wochen lang kostenlos<\/h3>\n<p style=\"text-align: center;\">Komplett f\u00fcr <a href=\"https:\/\/simple-simon.com\/de\/preisgestaltung\/\"><span class=\"ss-price\" data-attr=\"default\">\u20ac27,50<\/span>\u00a0 pro Monat pro Benutzer!<\/a><\/p>\n<p style=\"text-align: center;\"><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/app.simple-simon.net\/Login\/Signup\/Trial.aspx?lang=nl\" target=\"_blank\" rel=\"noopener\">Kostenlos testen<\/a><a class=\"theme-btn theme-btn__orange-gradient\" href=\"https:\/\/simple-simon.com\/plan-een-live-demo\/\">Starten Sie eine Demo<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-3\">\n\t\t\t\t\t\t<div class=\"theme-card__content quote\">\n\t\t\t\t\t\t\t<p><em>&#8222;Unser Unternehmen arbeitet bereits seit sehr langer Zeit mit dieser App und jetzt, wo es eine neue Version 2.0 gibt, funktioniert sie noch besser. Spitze, danke!&#8220;<\/em><\/p>\n<p><strong>Aktie Totaalinstallateurs B.V.<\/strong><\/p>\n<span class=\"rating-wrapper\"><div class=\"star-ratings\"><div class=\"fill-ratings\" style=\"width: 96%;\"><span>\u2605\u2605\u2605\u2605\u2605<\/span><\/div><div class=\"empty-ratings\"><span>\u2605\u2605\u2605\u2605\u2605<\/span><\/div><\/div> 4.8\/5 bewertet<\/span>\n<p><a href=\"https:\/\/apps.apple.com\/nl\/app\/simple-simon-field-service\/id897884395\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"\/wp-content\/uploads\/2024\/04\/appstore.png\" alt=\"\" width=\"180\" height=\"46\" \/><\/a> <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.mobileop\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"\/wp-content\/uploads\/2024\/04\/playstore.png\" alt=\"\" width=\"180\" height=\"46\" \/><\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":6254,"parent":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-8224","functionality","type-functionality","status-publish","has-post-thumbnail","hentry","functionality_category-abwassertechnik-rohrreinigung","functionality_category-bauwesen","functionality_category-elektrotechnik","functionality_category-gartner","functionality_category-gewerbliche-kueche","functionality_category-kaltetechnik","functionality_category-immobilienverwaltung","functionality_category-installationstechnik","functionality_category-kaffeemaschinenwartung","functionality_category-ladestationen","functionality_category-lebensmittel-und-non-food","functionality_category-maschinenwartung","functionality_category-reinigung","functionality_category-sanitar","functionality_category-sicherheit","functionality_category-solarmodule","functionality_category-turtechnologie","functionality_category-verpackungstechnik","functionality_category-warmepumpen","functionality_category-weise-ware","functionality_category-zaune-torautomatisierung"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/simple-simon.com\/de\/wp-json\/wp\/v2\/functionality\/8224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simple-simon.com\/de\/wp-json\/wp\/v2\/functionality"}],"about":[{"href":"https:\/\/simple-simon.com\/de\/wp-json\/wp\/v2\/types\/functionality"}],"author":[{"embeddable":true,"href":"https:\/\/simple-simon.com\/de\/wp-json\/wp\/v2\/users\/12"}],"version-history":[{"count":3,"href":"https:\/\/simple-simon.com\/de\/wp-json\/wp\/v2\/functionality\/8224\/revisions"}],"predecessor-version":[{"id":13915,"href":"https:\/\/simple-simon.com\/de\/wp-json\/wp\/v2\/functionality\/8224\/revisions\/13915"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/simple-simon.com\/de\/wp-json\/wp\/v2\/media\/6254"}],"wp:attachment":[{"href":"https:\/\/simple-simon.com\/de\/wp-json\/wp\/v2\/media?parent=8224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}